Privacy Policy
Realm Hosting ("we", "our", "us") operates the website realmhosting.site and provides web hosting, domain registration, and related services. We are committed to protecting the privacy of our clients and complying with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
- Account Information: Name, email address, billing address, phone number.
- Payment Information: Processed securely through third-party payment processors (we do not store credit card numbers).
- Service Data: Domain names, hosting usage metrics, server logs, IP addresses and resource usage.
- Support Information: Email correspondence, support tickets, and live chat transcripts.
How We Use Information
- To provide and manage hosting and related services (account provisioning, DNS, backups).
- To process payments, billing and account notifications.
- To send service updates, security notices and invoices.
- To respond to support inquiries and investigate abuse or fraud.
- To comply with legal obligations and requests from law enforcement.
Data Sharing
We do not sell or rent your personal information. We may share limited information with:
- Service providers (e.g., payment processors, domain registries, email delivery services) necessary to deliver services.
- Third-party partners when you explicitly opt in (for example, marketing emails).
- Legal authorities if required by law, regulation, or court order.
Data Security
We use industry-standard safeguards to protect your data, including encryption in transit (TLS), firewalls, and access controls. While we work to protect your information, no transmission or storage method is completely secure. If a data breach affecting personal information occurs, we will notify affected individuals and regulators as required by law.
Data Retention
We retain personal data only as long as needed to provide services, comply with legal obligations, or resolve disputes. When you close your account, we will retain certain information for a reasonable period for fraud prevention, legal compliance, and to support recovery of services if requested.
Your Rights
Under Canadian privacy law, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent to non-essential processing (where applicable).
To make a request, contact our Privacy Officer at privacy@realmhosting.site. We will respond to access or correction requests within a reasonable timeframe and in accordance with applicable law.
Cookies and Tracking
Our website uses cookies and similar technologies to enable authentication, maintain user sessions, provide analytics and improve user experience. You may disable cookies through your browser settings, but this may limit some site functionality.
International Data Transfers
In some cases (for example, when using certain payment processors or domain registries), your information may be processed or stored outside Canada. When this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Significant changes will be communicated via email to affected customers when required.
Contact
If you have questions or privacy-related requests, please contact:
Privacy Officer
Realm Hosting
Email: privacy@realmhosting.site
Website: https://realmhosting.site